Useful Info


I hope the info & FAQs below, cover what you might need to know (just scroll down or click on the links).

If you still have questions, please just email or send me a message via the contact form (both ways come straight to my inbox & I will help you!)


How long til I get my order?

Delivery, Post & Packaging

Can I get my order quicker?

Refunds and returns policy

Secure payment process

Account

Are my details safe/ what’s your privacy policy?

Can you design something for me?


How long ’til I get my order?

All Items

The time to get your product to you depends how long it takes to make it & where you’re based.

Please note all days are business days. Timings are standard but may be longer at busy times.

I try to get your order to you as soon as possible. However please remember I’m not Amazon, nor can I control the mail services!

Contact me if you’d like to add tracking or shipping upgrades.

Standard & Personalised Items

[Not including T shirts & mugs – see below]

Standard items: 1-3 days to send
Personalised items: 3-5 days to design & be professionally printed

Plus shipping times below:

-UK 1-2 days
-Europe 3-5 days
-US 5-10 days
-Rest of World 10-20 days

T-shirts, Mugs, Phone Cases

Manufacturing time:

T-shirts: 2 -7 days
Mugs & phone cases: 2-5 days

Plus shipping times below:

-Europe 5 – 10 days
-US 3-8 days
– Canada 5-10 days
-Rest of world 10-20 days

 

Delivery, Post & Packaging

For delivery timings, please see How long til I get my order? above.

P&P is added automatically at the checkout, calculated on the weight of items ordered and the destination you’d like them sent to.

Please note, tracking isn’t included automatically from the UK.

Please get in touch if you need an item more urgently and/or tracked, and would like to upgrade your postage.

 

Can I get my order quicker?

In short, usually yes, but it will be an additional shipping cost.

Please note that personalised items need time to be designed by me, then professionally printed. This usually takes 5 days, but can be longer at busy times.

Please contact me and I’ll let you know the timings and cost, depending on your item size, where you’d like it sent, and how quickly you need it.

 

Refunds and returns policy

I offer a 10 day full refund for return policy*. If you are unhappy with your purchase for any reason, please contact me within 10 days of receiving it.

*However – please be aware that I cannot accept returns of custom orders, or T shirts unless they are faulty (T shirts are made to order and cannot be returned if you’ve chosen the wrong size).

For any other (non-custom) orders, when you have safely returned the item in original condition, I will refund the full price on receiving it back.

I want you to be happy with your order, and I will do whatever I can to work with you to sort out any issues!

I cannot accept responsibility for repaying postage and handling charges.

 

Secure payment process

Secure payment handled through Paypal or credit card processing.  ArtOfYourSuccess does not see or hold your payment details.

 

Account

You don’t need to create an account with Art Of Your Success.

But you can have one if you like! The advantages of having an account are that you can see your current and past orders. It also stores your address details for future orders. These wont be passed on anywhere else.

You can either create an account at My Account, or simply create a password when you’re checking out.

 

Are my details safe/ what’s your privacy policy?

Yes Art Of Your Success has secure systems and processes to protect your data. You can read the full privacy policy here.

 

Can you design something for me?

I love doing bespoke work.  I do lots of commissions.  It could be for postcards, prints, prizes for a team, a personalised headwear design, a painting, or putting a design on anything from a phone cover to a mug to a cushion.

You can see some of my work on my Portfolio page. But don’t worry if you need ideas, I’ve never been stumped so far!

Please  email or send me a message via the contact form with your idea, and I’ll get back to you on how I can make it work.