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DELIVERY

How long ’til I get my order?

[italics are approx additional COVID delays, as at August 2020]

All Items

The time to get your product to you depends how long it takes to make it & where you’re based.  See below for details by item and location.

Please note all days are business days. Timings are standard but may be longer at busy times.

I try to get your order to you as soon as possible. However please remember I’m not Amazon, nor can I control the mail services! Once an order is shipped it’s literally in the hands of the carrier provider. I would love your order to arrive quickly, but delays are a part of life, especially now.

Contact me if you’d like to add tracking or shipping upgrades.

Standard & Personalised Items

[Not including T shirts, mugs & phone cases – see below]

Standard items: 1-3 days to send
Personalised items: 7-10 days to design & be professionally printed
Plus shipping times below:

[italics are approx additional COVID delays, as at August 2020]

-UK 1-2 days + up to 5 days
-Europe 3-5 days + up to 10 days
-US 5-10 days + up to 10 days
-Rest of World 10-20 days + up to 30 days

T-shirts, Mugs, Phone Cases

Usually, it takes 3–7 days to make your order specially, after which it’s shipped out.

The delivery time on top of this production time depends on your location, but can be estimated as follows:[italics are approx additional COVID delays, as at August 2020]

● Europe: 6–8 business days + 10 days (or more, depending on location)
● USA: 3–4 business days + 5 days
● Canada 5-10 days + 7 days
● Japan: 4–8 business days + 15 days
● International: 10–20 business days + 15 days

Post & Packaging (aka P&P / Shipping)

For delivery timings, please see How long til I get my order? above.

You can see your P&P cost before you checkout.  P&P is added automatically, calculated on the weight of items ordered and the destination you’d like them sent to.  If you put in your country and postcode, and make changes to your basket, you will see the P&P adjust accordingly, before you checkout.

Delivery is worldwide, apart from areas in difficulties that carriers can’t reach, including some countries not currently reached during COVID. If your country isn’t covered at checkout, please get in touch.

Please note, tracking isn’t included automatically from the UK.

Please get in touch if you need an item more urgently and/or tracked, and would like to upgrade your postage.

Can I track my order?

Tracking isn’t included as standard in UK mail.

If your order has tracking, the details will be included in your order shipment email.

Why isn’t P&P free?

I know as a fellow consumer, it can feel annoying to pay P&P. The reality as a small business owner is that it is a very real cost, which is very much 2 ‘Ps’.

Larger companies have the scale to receive lower postage and packaging costs, which is why we as consumers are used to low or free P&P. Please understand this is a real cost which may well be less than the time and travel costs to get to a physical shop, and enables your order to be lovingly prepared and sent, to arrive in your home.

For small business, on the packaging ‘P’, this involves buying large quantities of different size envelopes and packaging to post your items safe, along with extras to pack them all up.  On the postage ‘P’, costs are going up all the time.  Costs are often rounded which helps deal with frequent postage price rises.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.

Can I get my order quicker?

In short, usually yes, but it will be an additional shipping cost.

You can place your order and we’ll add the upgrade after.

Please contact me and I’ll let you know the timings and cost, depending on your item, where you’d like it sent, and how quickly you need it.


REFUNDS & RETURNS

Refunds and returns policy

I offer a 10 day full refund for return policy for items that are not T shirts or custom. If you are unhappy with your purchase for any reason, please contact me within 10 days of receiving it.

Please be aware that I cannot accept returns of custom orders, or T shirts unless they are faulty. T shirts are made to order and cannot be returned if you’ve chosen the wrong size.

Why can’t I return T shirts?
T shirts are made to order to reduce waste by producing only what is needed. A size exchange would mean producing an entirely new product. Made to order also means you have a wider choice of designs and colours than if all stock was held. If your T shirt has unusually got through quality control when it is faulty, please contact me with photos and I will arrange a replacement or refund.

For any other (non-custom) orders, when you have safely returned the item in original condition, I will refund the full price on receiving it back. You will need to cover return postage.

I cannot accept responsibility for repaying postage and handling charges.

I want you to be happy with your order, and I will do whatever I can to work with you to sort out any issues.

My order hasn’t arrived. What should I do?

Before getting in touch, please help me out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Check with your neighbours in case the package was left with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, please email.

If you did find a mistake in your delivery address, I can send you a replacement order, but at your own replacement cost.

I received a wrong/damaged product, what should I do?

I’m so sorry if the product you ordered arrived damaged. To help resolve this for you quickly, please email within 10 days with photos of the
damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!


ORDERING, PRIVACY & SECURITY

What are the payment methods & security?

Secure payment is handled through Paypal or credit card processing (you choose your preferred method at checkout).

ArtOfYourSuccess does not see or hold your payment details.

Do I need an account?

No you don’t need to create an account with Art Of Your Success to check out.

But you can have one if you like! The advantages of having an account are that you can see your current and past orders. It also stores your address details for future orders, so that’s automatically filled in at checkout. These details won’t be passed on anywhere else.

You can either create an account at My Account, or simply create a password when you’re checking out.

Are my details safe/ what’s your privacy policy?

Yes Art Of Your Success has secure systems and processes to protect your data. You can read the full privacy policy here.