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*Note on shipping upgrades:
– T shirts/Mugs/ Phones/Bags all come with tracking & are not included in upgrading to 1st Signed For (UK) or Tracked (International).
– All other items will ship separately to these & can have upgrades applied.
Unfortunately as you are probably aware, there are mail delays worldwide. It’s likely that your order (as with with everything in the mail system) will take longer in COVID times.
How long ’til I get my order?
The below are standard timings, but unfortunately as at 2021, there are still unpredictable mail delays worldwide.
The time to get your product to you depends how long it takes to make it & where you’re based. See below for details by item and location.
Please note all days are business days. Timings are standard but may be longer at busy times.
I try to get your order to you as soon as possible. However please remember I’m not Amazon, nor can I control the mail services! Once an order is shipped it’s literally in the hands of the carrier provider. I would love your order to arrive quickly, but delays are a part of life, especially now.
Contact me if you’d like to add tracking or shipping upgrades.
Standard & Personalised Items
[Not including T shirts, mugs, bags & phone cases – see below]
Standard items: 1-3 days to send
Personalised items: 7-10 days to design & be professionally printed
Plus shipping times below:
-UK 2-4 days
-Europe 3-5 days
-US 5-10 days
-Rest of World 10-20 days
T-shirts, Mugs, Bags, Phone Cases
Usually, it takes 3–7 days to make your order specially, after which it’s shipped out.
The delivery time on top of this production time depends on your location, but can be estimated as follows:
● Europe: 6–8 business days
● USA: 3–4 business days
● Canada 5-10 days
● Japan: 4–8 business days
● International: 10–20 business days
Post & Packaging (aka P&P / Shipping)
For delivery timings, please see How long til I get my order? above.
You can see your P&P cost before you checkout. P&P is added automatically, calculated on the weight of items ordered and the destination you’d like them sent to. If you put in your country and postcode, and make changes to your basket, you will see the P&P adjust accordingly, before you checkout.
Delivery is worldwide, apart from areas in difficulties that carriers can’t reach, including some countries not currently reached during COVID. If your country isn’t covered at checkout, please get in touch.
Please note, tracking isn’t included automatically from the UK. You can opt for 1st Class Signed for (UK) or to add tracking (countries outside the UK).
Please get in touch if you need an item more urgently, and would like to upgrade your postage.
Can I track my order?
For standard items, tracking isn’t included in UK mail. You can upgrade to 1st Class Signed for (UK) or add tracking (countries outside the UK).
T shirts/Mugs/ Phones/Bags ship separately and all come with tracking.
For items or orders with tracking, the details will be included in your order dispatch email.
If you don’t select 1st Class Signed for (UK) or Add Tracking (countries outside the UK), or didn’t order a T shirt/ Phone/ Mug/ Bag, then we cannot track where your item is, and have to trust the mail providers to do their job to get it to you.
In times of increased demand, packages can get kept in sorting centres longer than before. The pending packages rarely get tracking updates about waiting in line, which may give the impression that they’re lost in transit. They should still reach you, just may take longer.
Why isn’t P&P free?
I know as a fellow consumer, it can feel annoying to pay P&P. The reality as a small business owner is that it is a very real cost, which is very much 2 ‘Ps’.
Larger companies have the scale to receive lower postage and packaging costs, which is why we as consumers are used to low or free P&P. Please understand this is a real cost which may well be less than the time and travel costs to get to a physical shop, and enables your order to be lovingly prepared and sent, to arrive in your home.
For small business, on the packaging ‘P’, this involves buying large quantities of different size envelopes and packaging to post your items safe, along with extras to pack them all up. On the postage ‘P’, costs are going up all the time. Costs are often rounded which helps deal with frequent postage price rises.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office.
Many items are sent from different locations, so if you are particularly concerned, pleased get in touch to find out where your order will be shipped from.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
Can I get my order quicker?
In short, usually yes, but it will be an additional shipping cost.
You can place your order and we’ll add the upgrade after.
Please contact me and I’ll let you know the current timings and cost, depending on your item, where you’d like it sent, and how quickly you need it.
ORDERING, PRIVACY & SECURITY
What are the payment methods & security?
Secure payment is handled through Paypal or credit card processing (you choose your preferred method at checkout).
Art Of Your Success does not see or hold your payment details.
Do I need an account?
No you don’t need to create an account with Art Of Your Success to check out.
But you can have one if you like! The advantages of having an account are that you can see your current and past orders. It also stores your address details for future orders, so that’s automatically filled in at checkout. These details won’t be passed on anywhere else.
You can either create an account at My Account, or simply create a password when you’re checking out.
REFUNDS & RETURNS
Refunds and returns policy
I offer a 10 day full refund for return policy for items that are not made to order (T shirts, mugs, bags, phone cases) or custom. If you are unhappy with your purchase for any reason, please contact me within 10 days of receiving it.
Please be aware that I cannot accept returns of made to order (T shirts, mugs, bags, phone cases) or custom items, unless they are faulty. This includes T shirts which are made to order and cannot be returned if you’ve chosen the wrong size.
Why can’t I return made to order items?
T shirts, mugs, bags, and phone cases are made to order to reduce waste by producing only what is needed. A T shirt size exchange would mean producing an entirely new product. Made to order also means you have a wider choice of designs and colours than if all stock was held. If your item has unusually got through quality control checks when it is faulty, please contact me with photos within 10 days and I will arrange a replacement or refund.
For any other (non-custom) orders, when you have safely returned the item in original condition, I will refund the full price on receiving it back. You will need to cover return postage.
I cannot accept responsibility for repaying postage and handling charges.
I want you to be happy with your order, and I will do whatever I can to work with you to sort out any issues.
My order hasn’t arrived. What should I do?
Before getting in touch, please help me out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Check with your neighbours in case the package was left with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, please email.
If you did find a mistake in your delivery address, I can send you a replacement order, but at your own replacement cost.
I received a wrong/damaged product, what should I do?
I’m so sorry if the product you ordered arrived damaged. To help resolve this for you quickly, please email within 10 days with photos of the wrong/
damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!